[Last updated: 17th August 2025]

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We want you to love every sip of TWIN BREW. If something’s not right, we’ve got your back.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 
 

To be eligible, your item must be:

• Unopened and unused (unless there are issues with the product itself)

• In the original packaging

• Accompanied by proof of purchase (a receipt or order number is fine)

 

How to start a return

 

Email us at info@twinbrew.co with your order number and what’s going on. If your return is approved, we’ll send you:

• A return shipping label

• Easy instructions for sending your item back

 

Note: Please don’t post anything back until we’ve confirmed your return – we won’t be able to process unapproved returns.

 

Damages and issues

 

We pack everything with care, but if your order arrives damaged or incorrect, let us know as soon as you can at info@twinbrew.co. We’ll sort it out, fast.

 

What we can't take back

 

Some things just can’t be returned, like:

• Perishable items (our latte powders fall into this category once opened – unless something is wrong with the product itself)

• Sale items or gift cards

 

If you're unsure about an item, feel free to email us first!

 

Exchanges

 

Need something different? The quickest way is to return your original item and place a new order once your return is accepted.

 

Refunds 

 

Once we receive and inspect your return, we’ll let you know if it’s been approved. If all is good:

• Your refund will be sent to your original payment method

• It may take up to 10 business days to show up, depending on your bank

 

Still waiting after 15 business days? Contact us at info@twinbrew.co and we’ll chase it up.