Privacy Policy

 

[Last updated: 17th August 2025]

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At TWIN BREW, we care about your privacy almost as much as we care about our lattes. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from [twinbrew.co] (the “Site”) or interact with us in any way.

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By using our Site and services, you agree to the terms of this policy. If you're not into that, no hard feelings – just don’t use the Site.

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Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time – if we do, we’ll update the date above and let you know if the changes are significant.

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What we collect and how we use it

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Information you give us

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When you shop or reach out, we may collect:

• Your name, email, phone number, and shipping/billing addresses

• Your order details and payment confirmation

• Any information you include in messages or emails to us

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We use this information to:

• Process your orders

• Ship your lattes

• Communicate with you about your purchases

• Handle returns or customer service requests

• Improve your experience with us

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Information we collect automatically

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Like most websites, we collect some information automatically when you browse.

 

This includes:

• Your IP address

• Browser and device details

• How you interact with our Site

• Cookies and tracking data (to help us make things smoother for you)

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You can block cookies through your browser, but parts of the site might not work as well without them.

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Information from Third Parties

 

We may get information about you from:

• Wix (our website host)

• Payment processors (like Stripe)

• Marketing or ad partners

• Analytics tools (to help us understand how people use our site)

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How we use your personal information

 

Here’s what we use your personal information for:

• To fulfil your orders

• To communicate with you (order updates, support, promotions if you opt-in)

• To improve our Site + services

• For marketing and advertising (if you’ve given us permission)

• To prevent fraud and keep things secure

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Keeping it safe

 

We take privacy and security seriously, but no system is 100% foolproof. We use secure platforms like Wix, and we don’t store your full payment information ourselves.​

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When we share information

 

We may share your data:

• With Wix, payment processors, and delivery partners (to get your order to you)

• With marketing or analytics partners (to help us improve and promote TWIN BREW)

• If legally required or in the event of a business transfer (e.g., merger)

• With your consent, or at your direction

 

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above:

 

​Category:

• Identifiers such as basic contact details and certain order and account information

• Commercial information such as order information, shopping information and customer support information

• Internet or other similar network activity, such as Usage Data

• Geolocation data such as locations determined by an IP address or other technical measures

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Categories of Recipients:

• Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics providers)

• Business and marketing partners

• Affiliates

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We don't sell your data. Ever.

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Cookies

 

Cookies help us remember your preferences and improve your experience. You can manage cookie settings through your browser. 

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No kids allowed (sorry!)

 

Our products and Site aren’t intended for children under 16. We don’t knowingly collect their data. If we’ve received info from a minor by mistake, please contact us so we can remove it.

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Your rights

 

You may have rights like:

• Accessing your personal information

• Requesting corrections or deletion

• Opting out of marketing

• Withdrawing consent

• Transferring your data elsewhere

 

To make a request, email us at info@twinbrew.co. We’ll get back to you as soon as we can.

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Questions? Complaints?

 

We’re here for you.

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If you have questions or concerns about how we handle your data, contact us anytime at info@twinbrew.co.

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