Terms & Conditions

[Last updated: 17th August 2025]

These Terms & Conditions outline the rules for using our website (twinbrew.co), buying our products, and engaging with our content. By browsing, shopping, or interacting with our site, you're agreeing to these terms.

Using our site

You agree to:

Use our site and products for good (no shady stuff, bots, or hacking please)
Respect our content, it's ours unless otherwise stated
Not copy, duplicate, or exploit anything on this site without our permission

We reserve the right to update, change, or remove content on the site at any time. Hopefully it’s all good things (like new flavours).

Ordering from us

When you make a purchase:

You confirm all info you give us is accurate
You agree to pay for what you’ve ordered (and we agree to ship it to you!)
We might limit quantities if something’s super popular or running low

If we suspect an order is fraudulent, incomplete, or risky, we reserve the right to cancel it — but we’ll always try to reach out first.

Shipping and delivery

We do our best to get your order out the door quickly and into your hands. Please read our Shipping Policy for all the information on shipping times, costs, and how we handle delays.

Returns and refunds

We want you to love every sip of TWIN BREW. If something’s not quite right, our Refund Policy has you covered.

Short version:

30-day return window
Must be unused and unopened
Email us before sending anything back

Privacy

Your personal info stays between us. We only collect what we need to serve you better, and we never sell your data. For all the details, head to our Privacy Policy

Pricing

All prices are in AUD unless noted otherwise. Prices may change from time to time — we're human, and so are our suppliers.

If we accidentally price something incorrectly, we’ll let you know before fulfilling your order.

What we don't allow

Misuse of our site (like scraping data or interfering with functionality)
Uploading viruses or malicious code
Any attempt to impersonate Twin Brew or act on our behalf

If you violate these terms, we reserve the right to restrict or block access to the site.

Legal stuff

We’re an Australian business. That means:

These Terms are governed by Australian law
Any disputes will be handled through Australian legal processes

We do our best to keep things clear and fair, but if anything is unclear, feel free to email us at info@twinbrew.co.

Still got questions? Want to chat about wholesale? Or just feeling stuck?

Email us anytime at info@twinbrew.co.

We’re here to help.